Mike Hales

Product Management, design, content & music

  • Been even longer this time!

    Like many people, I started the new year with plans to adopt new resolutions, start good new habits and also journal. Of course, I had to buy new tech to support my new resolutions – OK, I didn’t have to but I did anyway. And, I am very impressed with my new Remarkable tablet, and […]

    Mike Hales

    January 21, 2022
    Stuff
    Apple, Books, Guy Kawasaki, product management, Remarkable tablet, Sony
  • Been too long

    When I last posted here, I’d just been made redundant from a job I loved, building a chatbot from scratch for Vodafone. I started the thing with an idea and a pitch, persisted and switched tack from an internal bot for staff to a public-facing bot and even took onboard the responsibility of building an agile […]

    Mike Hales

    November 8, 2020
    Stuff
  • Building a chatbot: The Conversational Specialist

    Typically, an agile squad will contain all the skills required to achieve your mission or solve the problem you’ve been given. However, as I developed a chatbot, it became clear that as well as UX, CX, frontend developer and Tech Dev Lead roles, we would have to create some new roles. Cognitive Engineer – fairly […]

    Mike Hales

    April 16, 2019
    Stuff
  • Building a chatbot

    Having recently been through the process of setting up an agile squad to support the development of a chatbot, I thought I’d share some of the key steps and roles that are part of that process. Why? Having enjoyed AI Day(s) here in Auckland, despite forewarning the team, it was clear that specific experience-based answers […]

    Mike Hales

    April 16, 2019
    AI
  • Hasan Minaj – Homecoming King

    So, I started with Seinfeld. A little coffee, a few laughs and a Ferrari. Good start to the day, and he’s talking to Hasan Minaj, who I know from the Daily Show. Sharp, fast, smart and damn funny. Talking about a special on Netflix, hmm, sounds fun, fire that up. However, you really need a […]

    Mike Hales

    December 27, 2018
    Stuff
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