Having recently been through the process of setting up an agile squad to support the development of a chatbot, I thought I’d share some of the key steps and roles that are part of that process.


Having enjoyed AI Day(s) here in Auckland, despite forewarning the team, it was clear that specific experience-based answers to the nuts and bolts of Chatbot design and build are not available, simply because we’re all still figuring it out!

So, in a series of posts, I will run through the key learnings, roles and actions required that have enabled me and my team to succeed in building a web-based text chatbot.

If you have any questions, please do feel free to get in touch. Naturally, some business-sensitive elements will be missing but I’ll do my best to be as transparent as possible.

Off we go!